Last Updated:12 October 2026
This Refund Policy explains how refunds work for practice packs and the Monthly Algebra Membership on nocapmath. It should be read with our Terms and Conditions. Nothing in this policy affects your legal rights.
Digital Products
All worksheets, practice packs and learning materials on this website are digital products, available immediately after purchase.
At checkout, you agree that access to your digital content starts straight away, and you acknowledge that you lose your 14-day right to cancel once access is provided or a download begins.
Faulty Or Incorrect Files
If a file is faulty, won’t open, is incomplete, or isn’t what was described, contact us within a reasonable time. We’ll send a working file, or give you a refund if we can’t fix the problem. This doesn’t affect your legal rights.
Practice Pack Purchases
- Each practice pack is a one-off purchase at the price shown at checkout, with no subscription or repeat payments.
- Once you’ve bought a pack, it’s available to download from My Account ➔ Downloads. You’ll need to be logged in to download it.
- You can download your packs as many times as you need, and access doesn’t expire.
- Members get selected practice packs at no extra cost while their membership is active. These show as £0.00 when you’re logged in as a member.
- If you buy a pack by mistake (for example, you bought the same pack twice, or bought a pack already included in your membership), contact us within 14 days and we’ll look into a refund.
- Otherwise, practice packs follow the Digital products and Faulty or incorrect files sections above.
Monthly Membership
- The membership is charged monthly at the price shown when you join. It gives access to the worksheet library and selected practice packs during your active membership period.
- When you join, you agree that access starts straight away and acknowledge that you lose your 14-day right to cancel once access is provided. You can still cancel future renewals at any time.
- Your membership renews automatically each month until you cancel. Please cancel before your next renewal date if you don’t want to be charged again.
- You can cancel anytime from your Account page (Member Login ➔ Subscriptions). Your access continues until the end of the month you’ve already paid for.
- If you have a technical problem accessing content after paying, contact us and we’ll help. Refund requests related to technical issues are reviewed case by case.
- We don’t give refunds for partial months, except where the content was faulty or there was a technical problem we couldn’t resolve.
Payment Errors
If you think you’ve been charged in error, for example charged twice, contact us and we’ll look into it promptly.
If an order or membership is placed by someone resident in the EU, we may cancel it and, where appropriate, refund the payment, as explained in our Terms and Conditions.
How Refunds Are Paid
Approved refunds go back to your original payment method, usually within 14 days of approval.
Contact
If you have questions about this Refund Policy, or would like to request a refund, please contact us:
nocapmath
Irum Mansoor, sole trader
Business address: 49 Station Road, Polegate, East Sussex, BN26 6EA
Email: nocapmath92@gmail.com
You can also use our Contact Us page.